Terms & Conditions

These Terms & Conditions govern every project and ongoing service provided by Code Craft Innovation LLC, trading as Code Craft Innovations ("we", "us", "the Company"), to its clients ("you", "the Client"). A signed proposal or statement of work together with these terms forms the full agreement between us.

1. Services, scope & deliverables

The services, deliverables and timeline for each project are set out in the proposal or statement of work you approve. Anything not listed there is outside the agreed scope.

Requests beyond the agreed scope are treated as a change request. We will quote the change in writing and only begin work once you approve it.

2. Fees & payment schedule

All fees are quoted and payable in US dollars. Unless your proposal states otherwise, project fees are invoiced in stages:

• 30% deposit on signing, which secures your place in our schedule and is non-refundable once work begins
• 30% on approval of the design phase
• 40% on completion, before the website is launched on client-owned hosting or before final files are transferred

3. Launch & hosting

If your site will be hosted on your own account (for example WordPress hosting, Wix, Shopify or another provider), final payment is due before the site is transferred or published.

If we host the site, it may be published on our servers first, with final payment due within the invoice terms that follow launch.

4. Late payments

Invoices are due within seven (7) days unless stated otherwise. If an invoice remains unpaid after its due date we may:

• Pause work on the project until the account is brought up to date
• Suspend hosting, maintenance or other ongoing services
• Charge a late fee of 1.5% per month on overdue balances, or the maximum permitted by law if lower
• Refer seriously overdue accounts for collection, with reasonable collection costs added

5. Client responsibilities

Good projects depend on timely input. You agree to:

• Name one authorised contact whose feedback and approvals are final
• Respond to our questions and review requests within two (2) business days
• Supply final text, images, logos and product information in the formats we request
• Provide access to accounts we need, such as domain registrar, hosting, analytics and ad accounts
• Confirm you own or have licensed any material you give us to use

6. Feedback, approvals & delays

Please consolidate your team's feedback into one response for each review round. Delays in feedback move the timeline by at least the same amount.

If we receive no response for fourteen (14) days, the project is paused and we may invoice the next stage payment. After thirty (30) days without a response, the remaining project balance may be invoiced and the project archived. A paused project can be restarted by agreement and may need to be rescheduled.

Genuine emergencies such as serious illness or unexpected business closure will always be handled with a mutually agreed pause at no penalty.

7. Revisions

Revision rounds are included at each phase as set out in your proposal. Unless stated otherwise:

• Sitemap and wireframes: up to three (3) rounds
• Homepage design: up to two (2) rounds
• Inner page designs: up to two (2) rounds per template
• Development: one (1) consolidated round of fixes before launch

8. Items outside the project fee

The following are not included unless listed in your proposal and are either paid directly by you or quoted separately:

• Third-party subscriptions such as website builder plans, premium plugins, themes, form tools and email platforms
• Domain registration, renewals and hosting plan upgrades
• Stock photography, commercial fonts and licensed media
• Logo design, brand guidelines and print collateral
• SEO, paid advertising and social media management
• Custom email accounts and ongoing email management

9. Intellectual property

Once all invoices are paid in full, ownership of the final approved deliverables made specifically for you, including the design, custom code and any custom imagery, transfers to you.

We keep ownership of our pre-existing tools, frameworks, methods, unused concepts and drafts. Third-party materials such as plugins, themes, fonts and stock images are licensed to you under their providers' terms, and any renewal fees are your responsibility.

Unless you ask us in writing not to, we may show the finished project in our portfolio, case studies and marketing.

10. Confidentiality

Both parties will keep the other's confidential information private. This includes business plans, pricing, customer data, login credentials and any information marked confidential. It will only be used to deliver the project and shared only with team members who need it and are bound by the same obligations.

These obligations do not cover information that is already public, was already known, is independently developed or must be disclosed by law. They continue after the project ends.

11. Third-party services

Projects often rely on platforms we do not control, such as WordPress, Shopify, Wix, hosting providers, plugins and payment gateways. We are not responsible for changes, outages, pricing, security incidents or discontinuation of those services, or for compatibility issues caused by their updates. Their fees and terms are your responsibility.

12. Acceptance & completion

When we believe the project matches the agreed scope, we will notify you in writing. You then have seven (7) business days to review and report any issues in writing.

If we do not receive written feedback in that period, the project is treated as accepted and the final payment becomes due. Requests for new features after acceptance are handled as change requests.

13. Post-launch support

Every website includes two (2) weeks of complimentary support after launch covering bug fixes in our work, minor adjustments of up to thirty (30) minutes each and advice on managing your site.

After that period, ongoing updates, security monitoring and changes are available through an optional monthly or annual care plan. Support does not cover issues caused by third-party plugins, hosting or changes made by others.

14. Termination & dispute resolution

If a problem arises, both parties agree to raise it in writing and meet in good faith to resolve it before ending the agreement. Either party may then terminate with fourteen (14) days' written notice.

On termination you pay for all work completed up to the termination date. The deposit is not refundable once work has begun. Completed, paid-for work is handed over to you.

If a dispute is not resolved within twenty-one (21) days of written notice, either party may refer it to mediation in New Jersey, with the mediator's costs shared equally, before any court proceedings are started.

15. Limitation of liability

Our total liability for any claim relating to our services is limited to the fees you paid for the specific service that gave rise to the claim. We are not liable for indirect or consequential losses, including lost profits, lost data or business interruption, to the extent permitted by law.

16. Changes to these terms

Changes to a signed agreement are only valid when made in writing and approved by both parties. We may update these general terms from time to time; the version in force when you sign your proposal applies to that project.

17. Governing law

These terms are governed by the laws of the State of New Jersey, United States. Subject to the dispute resolution steps above, the courts of New Jersey have jurisdiction.

18. Contact

Code Craft Innovation LLC, 23 Commerce Rd, Fairfield, NJ 07004, United States. Email info@codecraftino.com or call +1 (201) 954-2470.