Repeated questions to a living FAQ
ClinicThe situation before: the front desk answers the same fifteen questions by phone and email every week, in slightly different words each time, and the website FAQ is two years out of date.
- The front desk’s real questions are collected over two weeks from call notes and the inbox, with names removed.
- Each question gets one proper answer, written with the practice and approved by it, in the practice’s voice.
- The approved answers are loaded as the drafting base.
- When a new variation of a question arrives, a draft reply is prepared from the approved answer in seconds and a person sends it after a glance.
- When a genuinely new question appears, it is answered by a person, approved, and added to the library, so the library grows from real demand instead of guesswork.





